SUPPORT CENTER

How Can We Help You?

Welcome to the Mochroom Support Center! We're here to help you get the most out of your movie social experience. Find answers to common questions, get help with technical issues, and learn how to use all our features.

Quick Help

Account Issues

Having trouble with your account? We can help with:

  • Password reset and account recovery
  • Profile setup and customization
  • Privacy settings and data management
  • Account deletion and data export

App Features

Learn how to use Mochroom's features:

  • Creating and managing watchlists
  • Writing and sharing movie reviews
  • Connecting with friends and groups
  • Organizing watch parties
  • Using the search and discovery features

Technical Support

Experiencing technical difficulties?

  • App crashes and performance issues
  • Login and authentication problems
  • Data sync and backup issues
  • Compatibility and device-specific problems

Frequently Asked Questions

How do I reset my password?

Go to the login screen, tap "Forgot Password", and enter your email address. You'll receive a reset link within a few minutes.

How can I add friends to my network?

Use the search feature to find friends by their username or email, then send them a friend request. They'll receive a notification to accept or decline.

Can I make my watchlist private?

Yes! Go to Settings > Privacy > Watchlist Visibility to control who can see your watchlist. You can make it public, friends-only, or completely private.

How do I create a group?

Tap the Groups tab, then the "+" button to create a new group. Add a name, description, and invite friends to join your movie discussion group.

Why can't I see some movies in search?

Our movie database is powered by TMDB and OMDB APIs. If a movie isn't showing up, it might not be in their database, or there could be a temporary connection issue.

Still Need Help?

If you can't find what you're looking for, don't hesitate to reach out to our support team. We're here to help and typically respond within 24 hours.

Contact Support

Mochroom Support Team

Email: hello@mochroom.com

Response Time: Within 24 hours

Business Hours: Monday - Friday, 9 AM - 6 PM EST

Emergency Support: For critical issues, please mark your email as "URGENT"

Report a Bug

Found a bug or experiencing unexpected behavior? Help us improve Mochroom by reporting it:

  • Include your device type and operating system version
  • Describe what you were doing when the issue occurred
  • Include any error messages you see
  • Attach screenshots if possible

Send bug reports to hello@mochroom.com